Customer Opinion Survey

Please answer the following questions based on your personal experience with us.  We greatly appreciate your feedback and taking time to answer these questions.  This information will be used to help us improve our service to you.  The information you provide will be kept strictly confidential and will only be used for the purpose of Singer, Bach and Associates learning how we can better meet the needs of our customers.  Again, thank you for your time!

 

Name (Optional)

 

Email Address (Optional)

 

How satisfied are you with the overall service you receive from us?                   

Extremely Satisfied      Somewhat Satisfied     Neutral    Dissatisfied

 

When you consider your entire relationship with us, what is the likelihood you will remain a customer?

Excellent      Good     Average   Poor

 

Again considering your entire relationship with SB&A, how likely would you be to recommend others to us?

Extremely Likely Somewhat Likely  Neutral    Not Likely

 

If you use another recovery firm, how would you compare their service to the service that you receive from us?

Excellent      Good     Average   Poor

 

During the past year, how has your overall satisfaction with SB&A changed?

Excellent      Good     Average   Poor

 

What other concerns might you have regarding us?